Data Recovery in Toowoomba: Getting Back Lost Photos and Files
Data Recovery in Toowoomba: Getting Back Lost Photos and Files
Family photos, documents, tax records and email are often still sitting on a failing drive or a computer that will not start. We look at the drive at your place, tell you what looks recoverable, and quote before any cost.
What happens when you book data recovery in Toowoomba
Six steps, in the order we actually do them. You hear what we think is recoverable, and what it will cost, before you agree to anything.
Stop using the drive
Before we get there, turn the computer off or unplug the drive. Saving new files, installing recovery software or letting Windows update can write over the very data you want back. Doing nothing is the most useful thing you can do right now.
Tell us what happened
Book a visit and describe it in plain words. Did it stop starting up, did the drive get dropped, did the photos vanish from a folder, is there a clicking noise? That tells us what to bring and how carefully to handle it.
We look at the drive at your
Where we can, we check the drive in your home or office while you watch. We see whether the computer can read it, whether the file structure is intact, and whether the drive sounds mechanically healthy.
You hear what looks recoverable
We tell you honestly what we think we can get back, what is doubtful and what looks gone. Then we quote. If we do not think it is worth spending money on, we will say so rather than run up an hour of work.
Recovery on site, or a referral further
Deleted files, corrupted partitions and drives that still read are usually work we can do on site or take away and copy. A drive that is clicking, grinding or physically damaged needs a specialist lab with a clean room, and we will tell you that instead of guessing.
A backup, so it does not happen
Once your files are safe, we set up a simple backup to an external drive or cloud storage, show you how it works, and check it is actually running. Most people who lose files have a backup that quietly stopped months ago.
Quote before any work starts.
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How we work
A clear path from first conversation to finished work.
Laptop and PC repairs
On-site repairs for computers that are slow, will not turn on, show blue screens, overheat or have Windows problems. We explain what can be fixed on the spot and what needs parts ordered before any work starts.
Virus, malware and scam clean-ups
Help for pop-ups, scam phone calls, ransomware and hacked email accounts. We clean the machine, secure the accounts and set things up so it is less likely to happen again.
Data recovery and backups
Attempted recovery of lost photos, documents and files from failing drives, plus setting up a backup so it does not happen twice. We are honest about what can and cannot be recovered before any cost.
New computer setup and file transfer
Setting up a new laptop or PC, moving files, emails, photos and passwords across from the old machine, connecting printers and removing junk software that comes preinstalled.
We will never promise you every file back. We look at the drive, tell you what we think before you spend anything, and if it needs a specialist lab we will tell you that too.
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The lost file jobs we get called about
If one of these sounds like your week, it is worth a look before anything else gets written to the drive.
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The questions people ask us before they book
Short, honest answers. If yours is not here, put it in the booking form and we will answer it before we come out.
Frequently Asked Questions
- Can you get my photos back?
- Often, yes, and sometimes no. If the drive still reads and the photos were deleted or the file table is damaged, the odds are good. If the drive is clicking or physically damaged, it may need a specialist lab. We look first and tell you what we think before you spend anything.
- What does it cost to look at the drive?
- We give you a quote before any work starts, so you are never surprised by an invoice. Once we have seen the drive we tell you what recovery would involve and what it costs, and you decide from there. If we do not rate the chances, we will say that too.
- Should I keep trying myself?
- Please stop. Every free recovery tool you download, every file you save and every restart writes new data to the drive, and that can sit on top of the files you want back. Switch the computer off, leave the drive alone and let us look at it first.
- Will you see my private files?
- We work with file names and folders, not with your personal documents. Where we can, we do the job at your place so the drive never leaves the house and you can watch what we are doing. If a drive has to come with us, it goes back to you with everything on it.
- What backup do you recommend?
- Something simple enough that you will keep using it. For most homes that is an external drive plugged in and running automatically, plus a cloud folder for photos and documents. For small businesses we usually set up both. Then we check it is running, because plenty are not.
Let us take a look before anything else is written to that
Tell us what happened and what the computer was doing. We come to you around Toowoomba, check the drive, and let you know what looks recoverable.