Small Business IT Support in Toowoomba Without a Contract
Small Business IT Support in Toowoomba Without a Contract
When the office computer will not start or email stops sending, the work stops. We come to your business, fix it on site and tell you in plain words what went wrong.
02 · Three steps
How a visit to your office actually works
From the call to a working computer, here is what happens. Where the job suits it, we can work before you open or after you close so your staff are not sitting idle.
Tell us what stopped
Send the enquiry form with the machine, the problem and any error message on the screen. If email is the issue, tell us whether it is one person or everyone in the office.
We come to your business
We turn up at your office with the tools, look at the machine where it sits, and quote before any work starts. Nothing gets charged that you have not agreed to first.
Fixed, then explained
We do the work, check it with you, and show your staff what to watch for next time. If a part has to be ordered or a job needs quiet hours, we book a time that suits your trading.
03 · 03
How we work
A clear path from first conversation to finished work.
Laptop and PC repairs
On-site repairs for computers that are slow, will not turn on, show blue screens, overheat or have Windows problems. We explain what can be fixed on the spot and what needs parts ordered before any work starts.
Virus, malware and scam clean-ups
Help for pop-ups, scam phone calls, ransomware and hacked email accounts. We clean the machine, secure the accounts and set things up so it is less likely to happen again.
Data recovery and backups
Attempted recovery of lost photos, documents and files from failing drives, plus setting up a backup so it does not happen twice. We are honest about what can and cannot be recovered before any cost.
New computer setup and file transfer
Setting up a new laptop or PC, moving files, emails, photos and passwords across from the old machine, connecting printers and removing junk software that comes preinstalled.
You ring when something breaks. We quote before any work starts, and we do not sell you things you do not need.
04 · 04
What we help with, from slow office computers to Microsoft 365
The everyday things that stop a small business working. Most of it we sort on the first visit at your desk.
05 · 05
Questions small business owners ask us first
The things worth knowing before you book a visit.
Frequently Asked Questions
- Do we need a contract?
- No. There is no lock-in agreement and no monthly fee. You call us when something breaks, we quote the job before any work starts, and you pay for that visit. If you never ring us again, that is fine with us.
- Can you work around our trading hours?
- Yes. Where the job suits it we can come before you open or after you close, so your staff are not standing around waiting. Some work has to happen while people are at their desks, and we will tell you which is which when we quote.
- Can you look after just one or two computers?
- Yes. Plenty of the businesses we visit run a couple of machines and a printer. A small office gets the same on-site IT help as a bigger one, and you only pay when something needs doing.
- Do you handle Microsoft 365 accounts?
- Yes. We sort Microsoft 365 and Outlook problems, set up or remove mailboxes when staff come and go, chase mail that will not send, and get shared calendars and files working again on every machine in the office.
Get your office computers working again
Tell us what has stopped and where you are, and we will come out to your business in Toowoomba or a nearby town.